AI Customer Support Center
AI-assisted customer support center, AI triage + human resolution + weekly QA so brands deliver fast, consistent support without hiring a large in-house team.
Ideal Customer Profile
- •B2B SaaS or e-commerce brands with 500-10,000 tickets/month and growing CS costs
- •Buyer: Head of Support/COO; champions: CX manager; Trigger: ticket backlog, inconsistent answers, rising support cost per ticket
Offer + Pricing Shape
- •Volume-band retainer: inbox coverage, tier-1 resolution, escalations + reporting
- •AI layer: tagging, draft replies, summarization, knowledge base suggestions
- •Quality: weekly QA audits, macros library, CSAT improvement plan
90-Day Execution Plan
0-30 Days
Pick 1 niche + helpdesk stack, close 2 pilots, build macros + KB baseline
31-60 Days
Implement QA and AI triage, convert to retainers, reach stable SLAs
61-90 Days
Scale to 6 clients, hire team lead + 4 agents, publish CSAT/cost case studies
Scoreboard (Weekly KPIs)
First response time
Time to resolution
% auto-triaged
CSAT
Cost per ticket
Retention
Founders-in-Residence
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